Last updated: 26 September 2026
These terms apply to all orders placed through evellejewellery.co.uk, operated by Lisa Lewis, trading as Evelle Jewellery ("we", "us").
Evelle Jewellery is operated by Lisa Lewis, a sole trader.
Contact: lisa@evellejewellery.co.uk
ICO Registration Number: 0000000
All prices are shown in GBP and include VAT where applicable. We reserve the right to correct pricing errors before an order is confirmed. Product images are for illustration, actual items may vary slightly due to the handmade/natural nature of materials.
An order is only accepted once you receive an order confirmation email. We reserve the right to refuse or cancel any order, for example in cases of pricing errors or stock unavailability, in which case you will be refunded in full.
Payment is taken at checkout via PayPal. We do not see or store your card details.
We currently deliver to UK addresses only. Postage is calculated based on your order and shown at checkout before you complete your purchase. We aim to dispatch orders within 3-5 business days. Risk in the goods passes to you on delivery.
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason. To cancel, email lisa@evellejewellery.co.uk stating your order number.
You must return the goods to us within 14 days of telling us you wish to cancel, at your own cost unless the item is faulty.
We will refund you within 14 days of receiving the returned goods, or of receiving evidence you've sent them back, whichever is earlier.
Items must be returned unworn, in original packaging, with tags/certificates intact. We may make a deduction if the item shows signs of use beyond what's necessary to check it.
This cancellation right does not apply to items made or personalised to your specification (e.g. custom engraving), where permitted by law.
Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality, and fit for purpose. If an item arrives faulty or damaged:
Contact lisa@evellejewellery.co.uk with your order number and photos of the fault.
To arrange a return, email lisa@evellejewellery.co.uk with your order number. We will confirm the returns address to use.
We are not liable for indirect or consequential losses. Nothing in these terms limits your statutory rights as a consumer, or excludes liability for death, personal injury, or fraud.
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.